FAQs
What are the gym’s hours of operation?
We’re open 24/7 for Premium and Elite members. For Basic members, the gym is staffed and open from 6:00 AM to 9:00 PM on weekdays, and 8:00 AM to 6:00 PM on weekends.
Do I need to book classes in advance?
Yes, we recommend booking your class ahead of time to ensure you get a spot, as some classes fill up quickly. You can easily book through our website or Crestwood Gym app.
What should I bring to my first workout session?
Bring comfortable workout clothes, a water bottle, and a towel. If you’re attending a CrossFit or yoga class, bring any necessary gear like a mat, though we provide mats as well.
Can I try the gym before committing to a membership?
Absolutely! We offer a one-day guest pass for first-time visitors, so you can experience the gym, try a class, or meet with one of our trainers before deciding to join.
What’s included in the membership?
Membership benefits vary depending on the plan you choose:
Basic Membership includes gym access during staffed hours and discounted personal training.
Premium Membership offers 24/7 access, unlimited group classes, and two personal training sessions.
Elite Membership includes everything in Premium plus small group training, personalized fitness plans, and guest passes.
How do I cancel or freeze my membership?
You can cancel or freeze your membership at any time by contacting us directly via phone or email, or by visiting the front desk. Please note that cancellations require a 30-day notice.
Do you offer personal training?
Yes! We offer one-on-one personal training sessions with our certified trainers. Whether you’re looking to improve your strength, lose weight, or train for a specific event, our trainers will create a personalized plan for you.
What types of group classes do you offer?
We offer a variety of group classes, including CrossFit, yoga, aerobics, HIIT, and strength training. You can check the class schedule on our website or app for more details and times.
Do you offer discounts?
Yes, we offer several discounts:
Student Discount: 10% off any membership with a valid student ID.
Referral Program: Refer a friend, and both of you will receive a discount on your next month’s membership.
Keep an eye on our promotions page for seasonal deals and special offers!
Is there parking available?
Yes, we offer free on-site parking for all members. There’s plenty of space, so you’ll never have to worry about finding a spot.
What safety measures are in place?
We prioritize the health and safety of our members. Our gym is regularly cleaned and sanitized, and we provide hand sanitizers and disinfectant wipes throughout the facility. We also follow local health guidelines and encourage social distancing where possible.
Can I pause my membership if I’m traveling or injured?
Yes, you can freeze your membership for up to 3 months at a time. Simply contact our staff, and we’ll adjust your account.